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This is our fifth Brew Station (we make a lot of coffee!), but this is the second one that we can actually hear the heating element scaulding the coffee. It makes the coffee too hot to drink right after serving. So disappointed as we obviously love this coffee maker!
I love the fact that I do not have to lift a hot pot to fill my cup. East of operation and this is my 3rd one. Lasting power is 5 years or more and I do use my pot every day and sometimes more
Thank you Hamilton Beach for the brew station, Only one of its type
I LOVE my new brew station & have enjoyed showing it off over the holidays. We brew a lot of flavored coffee, wow we didn't know what we were missing! This is a great size for counter top, sleek & attractive. Love the 1-4 cup option, ice coffee & timer. Makes VERY HOT coffee. Suggestion for next version: see thru water measure on lower tank.
I have the coffee pot I wanted.
However, I am VERY disappointed with the manner in which you handled my order. You need to understand this was MY Christmas gift from my husband. He said "buy your self something you want"--Mr Romance!
I had been searching online for several days looking for that particular model. Cooking.com offered to email me when the coffee pot was available. Of course I selected that option. The very next day I got an email that it was "now available". I placed my order, and received an email confirmation that I would receive the order on Dec 17. On Dec 17, after UPS had delivered other things, I called and was told you "planned to ship my order Jan 5"! I had received NO emails indicating a delay.
My opinion is that you sold something you didn't have on hand and you had no idea when you would receive it. You achieved what you wanted--I stopped shopping! I had been in many stores that MIGHT have had that pot, but I never looked.
Interestingly, when I called the evening of the 17th and was told they "planned" to ship Jan 5--and I complained loud and long--I was told NO pots were available. However, clearly the next day someone found the product and shipped my order. But by the time it arrived, we had left town for the entire week; so I still didn't have a Christmas gift.
It was nice to have received it when we returned and luckily my neighbor took it in so it wouldn't be ruined in the freezing weather or stolen.
So you might say everything ended well. Except for what I feel now was very bad business management on Cooking.com's part. I feel used. I will never order anything again from Cooking.com that is time sensitive. You could have sent me an email at any time saying you would not meet your shipping date and I could have had the option to see if I could find the product elsewhere. But you didn't want to do that did you? This is my big concern. You just didn't care how I felt; you just wanted to sell that product. And you did. I would love to hear back from your Customer Service VP
I've been through several coffeemakers in the last few years, trying to find one that will make small amounts without a loss in quality. This one fits the bill perfectly. The coffee is just as good when I make two or three cups as when I make 8 or more. I've only had it for a few weeks, but so far, no problems!
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